Shipping policy

Shipping Methods and Delivery Times

We offer several reliable shipping options to meet your needs:

  • Express International Shipping (U.S. & Global): Delivery within 5–8 business days.

Delivery times are estimated and may vary based on destination, customs clearance, and other external factors beyond our control.

Order Processing Time

Orders are typically processed within 1–3 business days.
Orders placed after 12 PM (local time) or on weekends and holidays will be processed on the next business day.

Shipping Rates

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.
All applicable shipping rates will be displayed before you complete your purchase.

International Shipping

We ship worldwide 🌍.
International shipping rates and delivery times vary by destination.
Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email.
You can use this number to monitor your shipment’s progress in real time.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged and you purchased Theft Protection at checkout, we’ll send you a free replacement (100% cost covered).

If Theft Protection was not purchased, Airwell is not liable for stolen packages or transit-related damage, and replacements will not be issued free of charge.

Claims for lost, stolen, or damaged shipments must be made within 7 days of the delivery date by contacting us at support@airwell.technology.

Incorrect Address

Please ensure your shipping address is accurate before completing your order.
We are not responsible for packages delivered to an incorrect address provided by the customer.
If a package is returned due to an incorrect or incomplete address, additional reshipping fees may apply.